1111dd Privacy Policy

1. Introduction and Applicability

1111dd (hereinafter referred to as "we", "our", or "the platform") operates an online gaming service for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, use, store, and share your personal information with third parties.

By using the 1111dd website (https://1111dd.cam), you are considered to have given your consent to the terms of this privacy policy. If you do not agree with this policy, please refrain from using the platform.

This policy applies to the use of the platform from all types of devices (mobile, tablet, desktop). Only individuals aged 21 or older may register and use gaming services on 1111dd.

2. Information We Collect

The 1111dd platform collects various types of information to provide services, ensure security, and improve the user experience.

2.1 Registration and Identity Information

• Full name and username
• Date of birth (for age verification)
• Email address
• Mobile number
• National ID card or passport details (required for KYC verification)
• Address and residential information

2.2 Financial and Payment Information

• bKash, Nagad, Rocket, and Upay account numbers (for processing transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Gaming Activity Information

• Game history and betting records
• Win and loss information
• Bonus and promotion usage history
• VIP tier and points information

2.4 Technical and Device Information

• IP address and geolocation information
• Browser type and version
• Device type and operating system
• Information collected through cookies and web beacons
• Time spent on the platform and page visit information

2.5 Communication Information

• Records of live chat support conversations
• Messages sent via email
• Complaint and feedback information

3. Methods of Data Collection

1111dd collects your information in the following ways:

• Directly provided: Information you provide through registration forms, account updates, or support communications.
• Automated collection: Information automatically collected through cookies and tracking technologies while using the platform.
• From third parties: Information received from payment processors and identity verification services.
• Public sources: Information required for fraud prevention and KYC compliance.

4. Purposes of Data Use

1111dd uses your personal information only for specific and legitimate purposes:

4.1 Service Operations

• Account creation, verification, and management
• Processing deposits and withdrawals
• Providing uninterrupted gaming services
• Applying bonuses and promotions

4.2 Security and Compliance

• Detecting and preventing fraudulent activity
• Complying with anti-money laundering (AML) measures
• Age verification — ensuring access only for users aged 21+
• Enforcing responsible gaming policies

4.3 Communication

• Sending transaction-related notifications
• Providing customer support
• Sending promotional offers and updates (where consent has been given)

4.4 Platform Development

• Analysing and improving the user experience
• Diagnosing and resolving technical issues
• Developing new games and services

5. Data Sharing and Disclosure

1111dd does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

5.1 Service Providers

Only the necessary information is shared with payment processors (including bKash, Nagad, Rocket, Upay, and banks), identity verification agencies, and technology support providers. These organisations are bound by contract to protect the data.

5.2 Legal Obligations

Information may be disclosed pursuant to a court order, a legitimate request from a government authority, or as required by applicable law. In such cases, we endeavour to disclose as little information as possible.

5.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. We will notify users in advance in such situations.

5.4 Security Protection

Limited information may be shared with security partners to prevent fraud, hacking, or other unlawful activities.

6. Cookie Policy

Cookies and similar tracking technologies are used on the 1111dd website. Cookies are small text files stored in your browser.

6.1 Cookies We Use

• Essential cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Collect anonymous statistics to help us understand how the platform is used.

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, this may limit certain features of the platform.

7. Data Security Measures

1111dd has implemented industry-standard technical and organisational measures to protect your personal information:

• SSL/TLS encryption: Fully encrypted connections are used during data transmission.
• Data encryption: Stored sensitive information is kept in an encrypted state.
• Access controls: Only authorised staff can access the information they need.
• Regular security audits: The security of the platform is regularly assessed.
• Firewall and anti-fraud systems: Active protective measures to prevent unauthorised access.
• Two-factor authentication: An additional layer of security for account protection.

In the event of a data breach, we will promptly notify affected users and take the necessary remedial steps.

8. Data Retention Period

1111dd retains your personal information in accordance with the following policy:

• Active accounts: Information is retained for the entire duration that the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a specified period to fulfil legal obligations.
• Financial records: Transaction and financial data may be retained for an extended period in accordance with applicable law.
• Marketing communications: Upon withdrawal of consent, you will be removed from marketing lists without delay.

Once the need for retention has ended, data is securely deleted or anonymised.

9. User Rights

You have the following rights regarding your personal information:

9.1 Right to Information

You can find out what information we hold about you and how it is being used.

9.2 Right of Access

You may request a copy of the information we hold about you.

9.3 Right to Rectification

You may contact our support team to correct any inaccurate or incomplete information.

9.4 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained to fulfil legal obligations.

9.5 Right to Withdraw Consent

Consent given for marketing communications may be withdrawn at any time. To withdraw consent, contact our support or email us at: [email protected].

To exercise any of the above rights, please contact us via live chat support or by email. We will respond to your request as promptly as possible.

10. Privacy of Minors

The 1111dd platform is intended solely for individuals aged 21 or older. We do not knowingly collect any personal information from minors.

Age is verified at the time of registration. If our attention is drawn to an account belonging to a minor, we will immediately close that account and delete all related information.

If you believe a minor is using our platform, please notify us immediately at [email protected].

11. Third-Party Links and Services

Games from various game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe are available on the 1111dd platform. These providers are governed by their own privacy policies.

We do not bear responsibility for these third-party privacy practices. However, we ensure that all service providers contracted with us comply with the standards for protecting user data.

12. Policy Changes

1111dd reserves the right to update or change this privacy policy at any time. For important changes, we will send a notification to your registered email address or display a clear notice on the platform.

If you continue using the platform after a policy change, you will be considered to have consented to the updated policy. Therefore, it is recommended that you visit this page regularly.

The date of each version is noted at the top of the page under the "Last Updated" section.

13. Contact & Complaints

For any questions, concerns, or complaints regarding this privacy policy, please contact us:

• 24/7 Live Chat: Speak directly in Bengali via the platform's live chat support.
• Email: [email protected]

We will consider all your privacy-related requests with due importance and will try to respond as quickly as possible. Our dedicated support team is always ready to assist you in Bengali.